Acceptable use

Last updated 8 September 2026. This page forms part of the terms of service. It exists because property sourcing sits on top of two bodies of law that are easy to break by accident, and because software that quietly made breaking them convenient would be doing you no favours.

1. Contacting people

The rules that apply to you are the Privacy and Electronic Communications Regulations and UK GDPR, and they turn on who you are contacting, not on what you are selling.

• An individual subscriber — a homeowner, a private person, and a sole trader or unincorporated partnership for these purposes — may not be sent unsolicited marketing by email or text without their consent, or without the narrow soft opt-in that applies where you obtained their details in the course of a sale and offered an opt-out every time.
• Live calls may not be made to any number registered with the Telephone Preference Service, or to anyone who has told you not to call. Screening against the TPS is your obligation, and it is not optional.
• Every message must identify you and must offer a working way to opt out. An opt-out must be honoured promptly, across every channel, permanently.

What this software does about it. There is no bulk sending feature here, and its absence is a design decision rather than a gap in the roadmap. The application records marketing consent per buyer, keeps a suppression list, timestamps every recorded contact, and its autonomous agent cannot send anything to anyone at any autonomy level — an outward action always stops for a human to approve it, and that rule is enforced in the authorisation gate and in the database, not in a prompt.

None of that makes an outreach campaign lawful. It makes the record of one auditable.

2. Where personal data came from

You must not put into this application:

• Contact details bought from a list broker without a lawful basis you can actually evidence for your use of them.
• Data scraped from a property portal, an estate agent's website or a social network in breach of that site's terms.
• Anything obtained through "skip tracing" a homeowner. There is no lawful bulk source of UK homeowner telephone numbers, and a service that offers you one is selling you a problem.
• Special category data — health, beliefs, and the rest of Article 9 — about anyone.

Recording that a property is probate, or that a seller mentioned a divorce, is a legitimate note about a transaction. Building a profile of someone's circumstances in order to press an advantage is not, and the line between the two is one you have to hold.

3. Telling people who you are

A sourcing agent must not present themselves as a buyer, an agent or a regulated adviser when they are none of those things. In the United Kingdom, property sourcing for investors generally requires registration with a redress scheme and supervision for anti-money-laundering purposes, and a sourcing fee agreement must be disclosed.

4. Other people's records

You must not:

• Attempt to reach data belonging to another account.
• Probe, scan or test the security of this service without written permission. If you find something, report it to privacy@wholesalevelocity.co.uk — that route is open and it is answered.
• Circulate a share link you were given onward. A deal pack link is addressed to one recipient and the sender can see it was opened.
• Automate the application, resell access to it, or run it on behalf of people who do not have their own accounts.

5. The numbers

You must not present a figure this application estimated as though it were verified — to a seller, to a buyer, or to a lender. Every derived number carries a provenance badge, deal packs carry the estimate's confidence band and its caveats, and removing either from a document before you send it on is a breach of these terms as well as, quite probably, a misrepresentation.

6. What happens if you do these things

An account may be suspended. Where the circumstances allow you will get notice and a chance to put it right first; where they do not — an active risk to a third party, or to other users — suspension comes first and the conversation second. Your data remains exportable throughout.

7. When you need a professional

Several parts of the application stop and say so. Those points are chosen deliberately and are not disclaimers pasted over a feature: a contract, a tax position outside England, an AML or redress obligation, and any question about whether a particular outreach campaign is lawful. Instruct someone qualified. This software will help you arrive at that conversation with the facts in order, which is the most it can honestly claim to do.